Component Design, Design Tokens, Figma, Design Guidelines

I am building a design system at CalPERS from the ground up for products built on React and Bootstrap, using primitives and design tokens as a single source of truth for designs, and dev mode to improve the quality and speed to release front-end code.

User Research, Usability Testing

I worked with the Starbucks Digital Partner Design Team to redesign a communication and collaboration product that supports store manager and shift supervisor planning, decision-making, and running the store floor.

iOS Mobile Design, Mentoring, Startup

Worked directly with the founding members of a small start-up to redesign the mobile product UI, and web application product information architecture, using Microsoft Fluent Design System, Figma. Mentored Junior Designer.

Product Design, User Research, Competitive Analysis

One of the keys to designing a system for customers who all feel they are unique is to find the common threads. I researched and designed for the needs, behaviors, and pain points of city & county website administrators, residents, business owners, and building professionals as they engaged with the services offered by those cities and counties.

Product Design, User Research

One of the challenges with working in Enterprise design is that each customer may have their own configuration of the product and content that is unique to them. End-users often spend years learning systems and becoming comfortable with how to use them. I created familiar, accessible, designs aimed at retaining the interaction model and using our design system.

Product Design, User Research, Interaction Design

To create useful, familiar and usable designs for a construction mobile inspector app, it was important discover existing task flows, interaction models, and the constraints of the job site. I redesigned the key screens to support being held like a clipboard, high-contrast, comfortable reading experience, requiring minimal scrolling, panning, or tapping of targets based on the discovery research.

Design Direction, Product Design, Information Architecture

The project goal was to redesign a legacy web product. The original product and development plan was a visual design reskin of the current product with a change in technology. I was able to convince the group to move forward with a change in direction, resulting in an increase in paying customers.

UX Design, Interaction Design

Over two years, we envisioned and created a new product family under the banner of Adventure Lab. We created two hardware devices, a range of accessories, an iOS app platform, web platform, as well as a full set of brand experience assets, from packaging to visual identity.

Interaction & UI Design

Working in a Think Tank at Nokia, I had the privilege to be part of designing an interface from scratch. Domain experience included IoT, photography, sensors, location, wearable displays.

Map Style Design, UI Design

I’ve been involved in the design of multiple map styles and concepts - from the detailed data and cartographic challenges of a new outdoor map, through to custom maps based around contextual needs and real-time data.

UX Design, Interaction & UI Design

Project involved designing for low-power, flexible and transformable electronics. Rather than just adding a technology-driven tweak to existing products, we designed and prototyped a new totally new product capable of spanning multiple generations, with technology evolution enhancing the core experience

Usability, Competitive Analysis, Workshop Facilitation

One challenge of UX design is placing it within larger company processes - such as goal setting, benchmarking, and quality.  We created a program of peer review-based competitive analysis that produced actionable recommendations, as well as a quantitative measure used in wider company strategy.

User Research, Usability Testing, Program Creation

I worked to understand the needs of people working in the Insurance and Auto Collision organizations helping to reinvent flagship products. I used an adaptation of the User and Task Analysis methods from JoAnn Hackos & Janice Redish for on-site observations and interviews, and for making the transition from synthesis to design.

Quantitative Research, Qualitative Research, Advanced UX Analytical Methods

I am trained in qualitative and analytical methods that help teams use the scientific process to discover, define, measure, analyze and improve products. My training also include problem-space research methods that help companies find gaps, and serve a full-range of customers, not just the mythical 80%.

Interaction & UI Design, Usability Testing, Team Lead

Working on early Mobile Phone digital and physical interfaces. I created designs for voice, data, multimedia, location services, and accessories. I also ran qualitative and quantitative lab-based Usability Studies on hardware and software.